FAQ

Most frequent questions and answers

Our dress rental process is simple. Browse through our collection, select the dress you love, choose your rental period, and place an order online. Try it in our shop. We’ can also deliver the dress to your doorstep, just use concierge service during check out. If, upon trying it on, the dress doesn’t fit, we’ll be happy to offer an alternative option for you.

What is the rental period, and can I extend it?

The standard rental period is 2 days or 1 night. Extensions may be available upon request, subject to availability. Please contact our customer service team using whats app to discuss extension options.

Planning a photoshoot day? Our dress rental service has you covered. Choose our 1 day special offer!

Is dry cleaning included in the rental fee?

Yes, we take care of the dry cleaning. You can enjoy your event without worrying about cleaning. However, please avoid significant stains or damages, as additional fees may apply.

What happens if the dress is damaged during my rental period?

Minor wear and tear are expected, and you won’t be charged for that. However, for added peace of mind, we offer an optional insurance policy for just 25 euros. This insurance covers most damages, allowing you to enjoy your event worry-free. In the event of significant damages, the insurance will minimize or entirely cover the additional charges. We recommend considering this insurance option when placing your order. Please reach out to our customer service team for more details on our insurance coverage.

Can I cancel or modify my order after placing it?

If you need to cancel less than 24 hours before the rental period, a cancellation fee of 50% of the dress or package rental price will be charged. We understand that unexpected situations can arise, so please contact our customer service team as soon as possible for assistance.

How far in advance should I place my order?

We recommend placing your order in a high season (December – February) at least 4 weeks before your event to ensure availability. However, we understand that plans can change, so contact us, and we’ll do our best to accommodate last-minute requests.

Is a deposit required when renting a dress?

Yes, a refundable deposit is required and will be processed at our shop when you pick up the dress. The deposit serves as a security measure to cover any potential damages, late returns, or significant deviations from our rental terms. The exact amount of the deposit will be specified during the pickup process and will be refunded promptly upon the successful return of the dress in its original condition. For more information about the deposit amount and refund process, please contact our customer service team. Your satisfaction and the safe return of our dresses are our top priorities.

Can I buy dresses instead of renting?

Absolutely! In addition to our rental service, we offer a selection of dresses available for purchase. So, whether you’re looking to rent for a special occasion or to own a stunning piece, we’ve got you covered. Explore our catalog to find the perfect fit for your needs. If you have questions about purchasing a specific dress, feel free to contact our customer service team for assistance.

What's included in the dress rental?

Our dress rental comes with a complete package, featuring a stylish cape and matching handbag to complement your look. It’s all part of our commitment to making your occasion extra special.

Do you offer any special subscription plans or packages?

Yes, we have exclusive “Abo offers”! You can purchase an “Abo” for 3 dresses at just 350 euros instead of 450 euros, giving you the flexibility to rotate your wardrobe for various occasions. Better yet, you can share the “Abo” with friends, allowing each of you to enjoy the perfect dress for your events. For more details on our “Abo packages” or to explore group options, please contact our customer service team.